About us

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry.

Cumulating more than 160 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

We design and deliver optimal value propositions for travel retail landlords and strive to become their partner of choice.

Operating over 4,800 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €2.9bn sales in 2021.

In Singapore

With over 25 years of experience in South Asia, our footprint covers over 50 stores across all business lines. In Singapore, we operate across all the terminals at Changi Airport, one of the top and most accoladed airports in the world. We are the master concessionaire for Local Gift & Souvenir, as well as the exclusive Travel Retail partner to a selection of Luxury Fashion brands. As the only Travel Retailer in Singapore with an internationally recognized ISO9001 certification in Customer Service, we promise to delight our customers through an extraordinary retail experience. Our strong local expertise coupled with an astounding network of over 160 partners, allow us to realize unparalleled possibilities for our stakeholders.
 
Our numerous accolades are a testament to the talented individuals and a remarkable team. In the last decade, our best-in-class service won almost 200 ExSA Excellent Service Awards in Singapore and claimed Finalist for Customer Service Excellence in the prestigious Singapore Tourism Awards. We are internationally recognized for our initiatives in Singapore, underpinned by the Group’s strategies in Corporate Social Responsibility (P.E.P.S.) and Innovation. We were awarded twice Winners and once Finalist at the inaugural Travel Retail Superstars Awards, as well as Finalist for the renowned DFNI Frontier Awards.
 
At Lagardère Travel Retail Singapore, we are committed to delivering exceptional experiences every day.