About us

We harness our pioneering culture to make travel more enjoyable with bespoke offers and experiences. 

Lagardère Travel Retail aspires to weave moments of enjoyment into every passenger’s journey. We transform mundane waiting times into opportunities for discovery, craft spaces that inspire wonder, and curate experiences that resonate with individual preferences.   

To do so, we invest our world-class global expertise and local knowledge to bring tailor-made offers and experiences to life that benefit landlords and travelers alike. Our unique company culture enables our people to thrive in their work and exceed partners’ and travelers’ needs and expectations. Driven by passion, expertise, and teamwork, people are at the heart of our performance and the key of our success.    

As a French-based, international company inspired by our rich 170-year history, we support mobility in all forms, and today, our business model has become a benchmark in the industry thanks to our forward-thinking Three Business Lines model. Operating over 5,120 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €6.6bn sales in 2023.

In Singapore

With over 25 years of experience in South Asia, our footprint covers over 50 stores across all business lines. In Singapore, we operate across all the terminals at Changi Airport, one of the top and most accoladed airports in the world. We are the master concessionaire for Local Gift & Souvenir, as well as the exclusive Travel Retail partner to a selection of Luxury Fashion brands. As the only Travel Retailer in Singapore with an internationally recognized ISO9001 certification in Customer Service, we promise to delight our customers through an extraordinary retail experience. Our strong local expertise coupled with an astounding network of over 160 partners, allow us to realize unparalleled possibilities for our stakeholders.
Our numerous accolades are a testament to the talented individuals and a remarkable team. In the last decade, our best-in-class service won almost 200 ExSA Excellent Service Awards in Singapore and claimed Finalist for Customer Service Excellence in the prestigious Singapore Tourism Awards. We are internationally recognized for our initiatives in Singapore, underpinned by the Group’s strategies in Corporate Social Responsibility (P.E.P.S.) and Innovation. We were awarded twice Winners and once Finalist at the inaugural Travel Retail Superstars Awards, as well as Finalist for the renowned DFNI Frontier Awards.
At Lagardère Travel Retail Singapore, we are committed to delivering exceptional experiences every day.