April 19th, 2022

Redefining Customer Service Excellence Through New Learning Program

Singapore, April 19th – Lagardère Travel Retail Singapore is privileged to collaborate with Changi Airport Group in sharing insights on the recovery strategies put forth to reshape a stronger future through effective partnership.

In the wake of an unprecedented crisis, Lagardère Travel Retail’s global transformation programme, LEaP (Lagardère Travel Retail Efficiency and Performance) serves as an example on how to leverage an international Group’s strength to accelerate best-practices sharing between countries and regions, while empowering local teams to seize new challenges with business partners, redefine customer experience and further improve operational excellence on all aspects, as they navigate the new normal.

Recognizing the importance of customer centricity, Lagardère Travel Retail Singapore strives to cultivate strategic alliance with business partners to effectively steer business transformation and change management.

The partnership with Changi Airport Group has enabled the team to implement several initiatives to support sustainable growth. Omnichannel retailing is one of the efforts rolled out to pivot from traditional airport shopping experience and stay relevant in meeting customers’ demand.

Collaboration remains as the key in sharing value and passion. This will continue to bring the community together to amalgamate knowledge and exchange learning experiences to deliver synergy and to provide best-in-class customer service.